Frequently Asked Questions

Frequently Asked Questions

About Sayer

1.What is Sayer and its business?

A registered trade mark for a Mobile Utility Workshops Project for tire sales, delivery and installation. Owned and operated by Riyadh Retreading Factory

2.Where is the location of RRF?

Riyadh Retreading Factory address is:

Building # 7893 Ahmad Bin Muhammad Al Qatan Street - An Nur

Riyadh 14321-2390

3.What is your contact numbers, email, website?

Mobile: 0533465557, Fax: 011 244 2279, [email protected], www.sayer.sa

4.Do you have branches in other places?

Not for now. Hopefully in the future.

5.What benefits do I get buying from Sayer?

Delivered Services plus Technical advises to your location with competitive price. Saving you time, hustle, and money.

6.Who will fit and balance my tires if I buy from Sayer?

Sayer technicians will deliver, mount and balance at your site. When ordering the tires, simply choose a tire, select a suitable time for fitting, and pay. Tires will then be delivered and fitted as per your request within a minimum of 3 working days.

7.How should I search for a new tire?

The best way to purchase the correct new tires for your vehicle is to check the tires you are currently using. Note down the full tire size and match that with your search values on the website.

To avoid ordering the wrong tires we strongly advise you to check the tire placard in your vehicle (driver's side doorjamb)and use our Click to Know Your Tire guide to check the size of the current tires on your vehicle.

8.Do you fit tires for Motorhomes, Light Trucks or larger Commercial Vehicles?

If you have a Motorhome, a Light Truck, or a larger Commercial Vehicle please notify us during the time of your purchase. While we may sell tires in the size you require, the fitting of tires to these types of vehicles is a lot more specialised and requires a larger and different type of equipment to that required for passenger vehicles.

We will do our best to accommodate your needs, but there may be an extra charge involved for fitting and balancing of your tires onto these larger vehicle types.

PRODUCTS and SERVICES

1.What are you selling?

Brand new tires of major brands for all types of tires for passenger and commercial directly from the Agents stores. Sayer also provide the following services for commercial vehicles operators:

  • Truck tire retreading
  • Truck tire repair
  • Off-The-Road tire repair
  • Truck and OTR tires mounting

2.What tire brands and tire sizes are you selling?

All Tire brands and sizes. If you could not see the brand you are looking for in our website, you can simply make a request through the website and we will find the brand you want.

3.Do you sell other products?

You can watch the growth of our product list as time goes by.

4.How much is one tire?

Will depend on agent market price.

5.Are the tires that you are selling brand new/used?

Exclusively Brand new. Sayer does not sell used tires. We can provide you with tire Retreading Service for your used truck tire. Sayer does not sell retreaded tires it only provide servicing your truck tires.

6.Are the DOT code on your tires current?

Yes as offered from the Agent. Sayer does not store tires. This is why the DOT for the tires sold are always current as provided by the Agent.

7.What is my warranty period?

Minimum one year as required by law for new tire and six months for retreaded tire.

8.Where can I claim the warranty?

From the brand Agent.

9.How can I claim the warranty from Agent?

Thru Phone or visitation

10.In case I had a sudden flat tire, Can we call Sayer for Emergency Rescue?

We do not have this service as of now.

11.How can you service or work on big number of tires like 50?

You can use the corporate request through our website to specify your need and we will be happy to attend to your request

12.Can I select an exact delivery hour?

Will try to accommodate your request as possible

13.Do you offer technical support or customer services?

Yes

ORDERING

1.How do I place an order with you?

Through our website.

If you have difficulty you can Contact us by Mobile: 053 346 5557 or by E-mail:[email protected] or message us on whatsapp: 053 346 5557 (Sat - Thu. 7am-5pm). We will be more than happy to help.

2.How safe is it to buy from you thru the mobile phone or internet?

We have a tight control over our transactions.

3.Do I need a password to order?

You do not require a password to order from us.

4.Can I have access to my order after placing it on your website?

Yes

5.Can I place my order in a different way?

It is cheaper for you to buy from the website or the App. Still you can call us at 053 346 5557, Sat – Thu: 7am – 5pm.

6.What happens if the tires I ordered are not or no longer available?

We will inform customers of availability.

7.How will I know if the tires I ordered are available?

We will inform customers of availability.

8.Can I pick up the tires I ordered from your shop?

The price you paid for passenger tire include free delivery and installation at your location.

9.What will happen if I change my mind and no longer wish to purchase the tires that I ordered?

Your money will return to you as long as tires are not delivered and installed on your vehicle.

10.What is your policy in case tires that are delivered do not correspond to my order?

We will try our best to avoid mistakes. However, if this happen then definitely your right is reserved to get as per your order immediately.

DELIVERY

1.Can I change my delivery address after I have placed my order?

Please contact us as soon as possible if you would like to change your delivery address after you have placed your order. Please call us at 053 346 5557 and we will assist you.

2.What is the delivery time once I place an order?

Minimum of 3 working Days.

3.Is there a charge for Delivery?

Delivery for passenger tires is free in Riyadh. However, for commercial vehicles there may be a charge depending on delivery location and required service.

4.Can I change the date of delivery?

Yes, possibly one day before the actual delivery date and call us immediately at 053 346 5557. Will try to meet your requirement as possible.

5.Can I cancel my order?

Yes at any time prior to delivery and installation.

6.What happens if there is a delay in delivery?

If for any reason there is an Agent’s supply shortage for the tires you ordered, you will be informed about this immediately and at the same time be offered a suitable alternative.

7.Who will deliver, fit and Balance the tires?

Sayer Technicians.

RETURNS AND COMPLAINTS

1.Do I have the same rights when shopping online as I do in the street?

We offer a full, money back guarantee if you return the goods within 30 days as long as the tires have not been fitted and/or used.

2.What happens if the tires are faulty or damaged on arrival?

You are entitled for immediate replacement

TIRES

1.When should I change my tires?

Tires should be replaced when the tread depth gets below 2mm. To tell the depth of your tread, look for the wear indicators, which are rubber blocks found in four grooves that run around the tire circumference. The wear indicator is 1.6mm thick, which is the legal limit in most countries. If your tires reach this minimum depth they must be changed or you are your own safety at risk. 

Other circumstances, such as tire damage, vehicle mileage and a tire's age should also be considered.

2.Find your tire size and learn what the numbers mean?

  • a. A tire's size is found by looking at the sequence of letters and numbers written on the tire sidewall. For the below description we will use the example 185/55 R15 81H
  • b. Width - The first 3 digit number (185 in example below) is your tire width measured in millimetres.
  • c. Profile- The next two digit number (55 in the example below) is the tire's profile. This measurement is taken from the wheel to the outer circumference of the tire and the number is a percentage of your tire's width. So in this example the profile is 55% of the tire's width of 185mm.
  • d. Rim Diameter-The next two digit number is the diameter of the wheel rim measured in inches. The example below has a tire that is 15 inches.
  • e. Load Index - The next two digit number is the Load index that uses a reference table to find the load capacity of the tire in kilograms (shown below).
  • f. Speed Rating - the final letter refers to the speed rating which also uses a reference table to indicate the maximum speed for the tire in kilometres (shown below).







3.How old are my tires?

You can tell the age of your tires by looking at the last 4-digit build stamp. This stamp is also located on the tire sidewall. The first two digits represent the week and the last two digits are the year. For example:DOT M5H3 459X 3714 means the tire was made in the 37th week of 2014.





4.What is a Tire Placard?

A Tire placard is a very handy reference when buying new tires. Most placards will be found either on the driver’s side door, in the glove box or under the fuel cap. This sticker will show you the tire type, size, and speed rating you need to look for. The placard will also show you the correct inflation pressures for your front and back tires.

Below is an example of a Tire placard





5.What tire pressure should I use?

The placard (found in the driver’s door area, glove box or under the fuel cap) will tell you the correct pressure for your car’s front and back tires. Make sure the tires on your car match the placard sticker. Your cars previous owner may not have matched new tires with the placard, meaning the required tire pressure will differ.

The pressure on the placard is called COLD pressure, which is the tires pressure before you have driven your car. Driving your car increases the pressure, so you need to take the measure while your car is still cold.

6.What do the extra markings on my tires mean? (AO, MOE, MO, RO1, N1, etc)

You may find that your tires have some additional markings on them that we haven't already explained. Below you will find a list and their explanation:

  • MO : Original tires for Mercedes-Benz
  • MOE : Mercedes Original Equipment Extended Mobility, these tires are designed to work like run-flat tires for Mercedes vehicles only
  • Original tires for BMW, made specifically for BMW vehicles
  • AO: Original tires for Audi, made specifically for Audi vehicles
  • RO1,RO2: Original tires for Audi Quattro, RS4, RS6, R8
  • N0.N1,N2,N3,N4 etc : Original tires for Porsche, made specifically for Porsche vehicles. The numerical escalation reflects enhancements to the previous generation of the same tire pattern
  • RBL:Raised Black Lettering
  • RWL:Raised white Lettering

7.What are space savers?

All cars must carry a spare tire in case of a puncture except for run flat equipped vehicles. However tires are large in size and can take up a lot of room especially in smaller vehicles. This is where a space saver is used. As the name suggests it is a replacement tire for your car that is smaller in size than regular tires. Space savers are not designed to be driven on for long distances and should only be used to get you home or to a tire dealer. Space savers must be driven at a speed limit of 80km and can affect the handling and control of your vehicle. It is therefore important that you drive with extra care when using space saver tires.

8.What are Run Flat Tires?

Run flat tires provide an extra layer of safety and are designed to be driven on for a certain distance after a tire loses pressure. After losing tire pressure, the driver must maintain a steady speed of no greater than 80km/h, for a maximum distance of between 50km - 80km (depending on the tire brand).

Run Flat tires may only be fitted onto vehicles specifically manufactured to accommodate Run Flat tires and these vehicles always have a functional Tire Pressure Monitoring System (TPMS). Typical vehicle manufacturers that utilise Run Flat tires are BMW, MINI, Mercedes and Renault. Please note - the fitting of run flat tires should be carried out by a specialized skilled technicians.

9.What are Eco tires?

As tire technology continues to improves, consumers are being given a choice to buy tires that are more environmentally friendly. This tire technology lowers the rolling resistance which reduces fuel consumption. The less fuel a car uses the less C02 emissions are let into the atmosphere.

10.What are Low Profile Tires?

Low Profile Tires are tires with a shorter sidewall height and a wide tread. Considering low profile tires? These are some key advantages to making that switch:

  • Low profile tires typically have wider contact patches on the road
  • These tires tend to offer enhanced traction and grip when it comes to steering and handling performance
  • Optimal sidewall stiffness is one of the advantages that come with low profile tires
  • Low profile tires tend to be more visually appealing

TECHNICAL INFORMATION AND DEFINITIONS

1.Can I mix different speed rated tires on my car?

Mixing speed ratings on a vehicle is not recommended. If tires of different speed ratings are mounted on a vehicle, the lower speed-rated tires should be placed on the front axle. This is to prevent a potential over steer condition. Vehicle handling may be affected, and the vehicle’s speed capacity is now limited to the lowest speed-rated tire.

2.Can I mix radials and non-radials?

Tires of different size designations, constructions, and stages of wear may affect vehicle handling and stability. For best all-around performance, it is recommended that all tires be of the same size, construction (radial, non-radial) and speed rating. If tires of different speed ratings are mounted on a vehicle, the same size, type and speed ratings need to be placed on the same axle, the tires with the lower speed rating will be the determining factor for permissible tire related vehicle speed. Never mix radial and bias-ply tires on the same axle.

3.Do you support plus sizing?

Plus Sizing must be taken with proper care. When replacing tires with optional size designations, be sure to check vehicle manufacturer’s recommendations (found in owner’s manual or on door sticker). Interchangeability is not always possible because of difference in load ratings, tire dimensions, wheel well clearance and rim size.

4.How do I determine if my current rim is approved for your tires?

The rim width range is extremely important. This range represents proper rim widths that will assist the tire/wheel assembly in meeting its performance potential. To achieve the best balance between ride, handling and tread wear, select a rim width in the middle of the manufacturer’s range.

To improve cornering traction and steering response, choose a rim at or near the maximum recommended width. The wider the rim width, the straighter the sidewall and the quicker the steering response. Conversely, using a rim width at the low end of the range will cause the tire to balloon or curve out, slowing steering response.

5.How do I read the sidewall of my tire?

The sidewall of a tire contains information needed for your safety and that of your customer. Being able to read sidewall markings will help you better understand the performance of each tire. It will also provide you with information when mounting and servicing the tire.

Passenger Tire Sizing

Three primary sizing systems exist for passenger tires today: P-Metric, European Metric and Millimeter. Each of these systems evolved from the first tire sizing system-the Numeric Sizing system-that is now obsolete. It was developed when all tires had the same aspect ratio, and it provided only the nominal cross section width of the tire and the rim diameter in inches. The following are examples that identify the three sizing systems that are commonly seen today.

P-Metric

The P-Metric sizing system was developed to better align with the European tire sizing system. It provides a better description of the tire size. See examples below.

P215/65SR15, P215/65R15, P215/65R15 95S

  • P = Passenger Car tire
  • 215 = Section Width in Millimeters
  • 65 = Aspect Ratio
  • R = Radial Construction
  • 15 = Rim Diameter in Inches
  • 95S = Service Description (Load Index and Speed Rating)

European Metric

essentially, this system was a conversion of the Numeric system from inches to millimeters. Aspect ratio appears in the size designation in most cases where it is other than 82.

155SR13, 155SR13, 155SR13 78S

  • 185 = Section Width in Millimeters
  • 70 = Aspect Ratio
  • S = Speed Rating
  • R = Radial Construction
  • 14 = Rim Diameter in Inches
  • 88S = Service Description (Load Index and Speed rating)

Light Truck Tire Sizing

Sizing for light truck tires takes the performance requirements of the vehicle, and the tires, into account. Light truck tires have evolved along with the expanded applications of trucks and vans that have grown to be multi-purpose vehicles that we use for work, for recreation or as passenger vehicles. There are three primary light truck tire sizing systems: Light Truck Metric, Light Truck High Floatation and Light Truck Numeric.

Light Truck Metric

Sizing system mirrors the P-Metric system for passenger tires.

LT235/75R15 LRC

  • LT = Light Truck Designation
  • 235 = Section Width in Millimeters
  • 75 = Aspect Ratio
  • R = Radial Construction
  • 15 = Rim Diameter in Inches
  • LRC = Load Range

Light Truck High Flotation

Light truck high flotation tires have evolved as lower aspect ratio tires became more popular on light trucks. The combination of lower aspect ratios and high flotation yielded better traction on sand and soft soil found in off-road situations.

31x10.50R15LT LRC

  • 31 = Tire Overall Diameter in Inches
  • 10.50 = Section Width in Inches
  • R = Radial Construction
  • 15 = Rim Diameter in Inches
  • LT = Light Truck Designation
  • LRC = Load Range

Light Truck Numeric

This older system is still widely used, mostly on commercial vehicles.

9.50R16.5LT LRD

  • 9.50 = Section Width in Inches
  • R = Radial Construction
  • 16.5 = Rim Diameter in Inches
  • LT = Light Truck Designation
  • LRD = Load Range

6.How is the overall tire diameter measured?

A tire is mounted on the appropriate rim width as identified by T & RA (Tire & Rim Association) or ETRTO (European Technical Rim & Tire Organization) then inflated to 26 psi. A calibrated measurement tape is run around the circumference of the tire in the center of the tread (which represents the largest overall diameter). This measurement of circumference is then divided by the mathematical constant known as PI (3.14126...) to calculate the diameter.

7.How much load/weight can my tire carry?

Never exceed the load-carrying limits or maximum vehicle axle load limit as shown on the vehicle tire placard. Overloading builds up excessive heat in the tire and could lead to failure.

8.What are zero pressure tires and tpms?

Zero pressure tires are designed to operate for a limited time with little or no air pressure without causing damage to the tire casing. In order to realize the zero pressure benefits, the tires must be mounted on proper wheels and the wheels must be equipped with an operational, low tire air pressure warning system.

9.What guidelines should I follow when mixing tires on 4WD vehicles?

If no instructions for tire mixing appear in the vehicle owner’s manual, adhere to the following guidelines:

  • Do not mix sizes. All four tires must be branded with the same tire size.
  • Do not mix radial and non-radial tires. All four tires must be either radial or non-radial.
  • Be sure that the outside circumference of all four tires is within one (1) inch of each other.
  • Do not mix tread pattern types such as all-terrain and all - season.

10.What is a directional tread design?

Tires with directional tread patterns must be mounted so that the primary direction of rotation matches the directional arrows on the tire sidewall. If all four tires are the same size, directional tires can be rotated front to back.

Tires with tread patterns that are both asymmetric and directional require left and right specific tires. Sidewall markings will identify the side of the vehicle and the primary direction of rotation for the tire. If all four tires are the same size, they can be rotated front to back.

11.What is excessive spinning?

Excessive wheel spinning, when freeing a vehicle from sand, mud, snow, gravel, ice or wet surfaces, can result in explosive tire failure, causing serious personal injury or vehicle damage. Do not exceed 35 MPH, as indicated on the speedometer. Never stand near, or behind, a tire spinning at high speeds when attempting to push a vehicle that is stuck.

12.What is Speed rating?

The speed rating of a tire indicates the speed category (or range of speeds) at which the tire can carry a load under specified service conditions. The speed rating system used today was developed in Europe in response to the need to categorize tires into standardized speeds. A letter from A to Z symbolizes a tire's certified speed rating, ranging from 5km/h (3 mph) to above 300 km/h (186 mph).

 


Speed Symbol
Speed (km/h)
L

120

M

130

N

140

P

150

Q

160

R

170

S

180

T

190

U

200

H

210

V

240

W ZR

270

Y

300

(Y)

Above 300
 

 

13.Where can I find the DOT of my tire and what does it signify?

The "DOT" symbol certifies the tire manufacturer's compliance with the U.S. Department of Transportation tire safety standards. Tires manufactured for use in the United States have the full DOT serial number located on one sidewall near the rim. A partial DOT serial number will appear on the opposite side of the tire.

 


Speed Symbol
Speed (km/h)
L

75

M

81

N

87

P

94

Q

100

R

106

S

112

T

118

U

124

H

130

V

149

W

168

Y

186

(Y)

Above 186
(Consult tire manufacturer)

 

  • 1.Tire Brand Name
  • 2.Mud + Snow
  • 3.Severe Snow Service Symbol
  • 4.Original Equipment Approval Symbol (Porsch Shown)
  • 5.Tire Line Name
  • 6.International Compliance (E.C.E. Shown)
  • 7.U.S.D.O.T. Compliance followed by tire Identification number
  • 8.North American Load and Pressure Marketing
  • 9.Tire Size Designation (Euro Metric Shown)
  • 10.Service Description (Load Rating Speed Rating)
  • 11.Tire Construction Materials
  • 12.UTQG Rating
  • 13.Construction Type
  • 14.Tubeless

TIRE CARE AND MAINTENANCE

1.Correct tire inflation pressure and where can I find it?

Proper inflation is the single most important factor in tire care. The inflation pressure imprinted on the sidewall of the tire is the maximum operating pressure determined by the tire manufacturer.

The tire pressures specified for your vehicle are agreed between the vehicle manufacturer and the tire producer. The recommended tire pressures for your vehicle tire combination can be found in your vehicle handbook, inside the fuel filler flap or on the driver's door post.

Tire pressure influences many important characteristics of the vehicle performance, such as: driving comfort, directional stability, cornering and braking grip, plus the general handling behaviour. Driving with incorrect tire pressure will have a negative influence on one or more of these important characteristics.

The tire pressure (including the spare if you have one) should be checked and adjusted every month. Especially important is to check and adjust your tire pressures before going on a long journey or on holiday, where the additional load may require the tire pressures to be increased according to the specification.

Driving on overinflated tires will have a negative impact on driving comfort, directional stability, vehicle handling behaviour, especially when cornering at speed and irregular wear. Driving on underinflated tires has a negative impact on steering response, directional stability, driving safety (tires can dislodge from the rim when cornering), economy (higher fuel consumption, lower mileage), tire durability and irregular ware. Keep to the specified pressures recommended by the vehicle and tire manufacturer.

2. What is the lowest inflation pressures permitted?

Lower inflation pressures for improved flotation are permitted ONLY if the tire maintains adequate load-carrying capacity at the lower pressure. 20 psi is the minimum recommended pressure for a passenger or light truck tire. Pressures lower than 20 psi may be used off the road when speeds are less than 15 MPH and when the tire has adequate load-carrying capacity at the lower pressure.

The best recommendation for highway use is to follow the inflation pressure specified by the vehicle manufacturer which can be found in the owner’s manual or on the sticker on the inside of the driver’s door. When installing a different size than the original equipment tire, the replacement tire should be inflated to provide the same load capability of the original tire size at the manufacturer’s recommended pressure.

3.Why is there a maximum inflation Pressure on the sidewall of my tire?

The tire size and tread design that was originally equipped on your vehicle may be used on other vehicles, some of which being heavier than others, therefore requiring higher air pressure for additional load carrying capacity.

The maximum pressure on the sidewall of the tire is the maximum pressure for the tire. The manufacturer of the vehicle has determined the appropriate air pressure for the application based on vehicle weight, to provide the best ride, tread wear, performance, etc. For applications such as towing, pulling, hauling, etc., air pressure should be increased accordingly.

4. Where should I mount the tires if I only purchase 2?

Sayer recommends replacing all four tires at the same time, however if replacing only two new tires, be sure that the new tires are the same size & tire type as the current tires and that the dealer always installs the new tires on the rear axle of the vehicle.

Why Put the 2 New Tires on the Rear Axle?

  • The New tires will provide better wet grip than your half-worn tires.
  • It will help reduce the potential for the vehicle to over steer and lose stability in wet conditions.

5.Why regular visual inspection of your tires is important?

Tires should be visually checked regularly for damage, such as stones, nails or other sharp objects that may have penetrated the tire. Tires should also be checked for cuts, tears or bulges that may be the result of contact with road hazards. If you are unsure of the condition of your tires, have them checked by a tire dealer or similar tire specialist.

Tip: A visual check of your tires can be done when carrying out the normal regular tire pressure check.

6.Can I mount my own tire on the wheels?

Never try to mount your own tires. Tire mounting is a job for the people who have the proper equipment and experience. If you try to do it yourself, you run the risk of serious injury to yourself as well as possible damage to the tire and rim.

7.Can I use tire cleaners?

Avoid the use of petroleum based tire cleaning products as they can exhaust the tire's oxidation and weathering agents within the rubber compounds, resulting in cracking. Use only non-petroleum based products or plain soap and water for tire cleaning.

8.Do my driving habits affects the life of my tire?

Yes. Here are several tips to help increase the life of your tires:

  • Do not speed. High speeds can generate excessive heat, which can increase the rate of tire wear. Drive the safe, legal speed limit.
  • Avoid fast turns on curves and around corners.
  • Avoid fast starts and panic stops.
  • Do not ride on the edge of the pavement or drive over curbs, potholes, or other obstructions.

9.How do I take care of my new tires?

Properly maintained tires can help give you a more comfortable ride and a longer tread life. So:

  • Check your tire pressure monthly with a tire pressure gauge (and make sure the tires are cold—at least 3 hours after driving).
  • Check your tires frequently for any cuts, snags, punctures, any other injury, or irregular tire wear.
  • At the first sign of irregular tread wear, have your alignment checked.
  • Make sure the tires are balanced when they are mounted on the wheels.
  • Rotate your tires following the schedule in your vehicle owner’s manual or as required by the tire manufacturer’s warranty.

10. What is your opinion on the use of nitrogen in tires?

Nitrogen is an inert gas. It is simply dry air with the oxygen removed (air contains nearly 79% Nitrogen). The physical properties of nitrogen reduce the pressure loss due to the natural permeability of the materials of the tire. Unfortunately, there are other possible sources of leaks (tire/rim interface, valve, valve/rim interface and the wheel) which prevent the guarantee of pressure maintenance for individuals using air or nitrogen inflation. Whether they are inflated with air or nitrogen, regular pressure maintenance remains critical because under-inflated tires lead to:

- A reduction in road holding

- A reduction in wet traction capability

- An increased sensitivity to road hazards

- A reduction in tread life

- An increase in fuel consumption

- A reduction in tire life due to excessive heat from over deflection

11. What is the expected service life of tire?

While most tires will need replacement before they achieve 5 years, it is recommended that any tires in service 5 years or more from the date of manufacture, including spare tires, be replaced with new tires as a simple precaution even if such tires appear serviceable and even if they have not reached the legal wear limit.

12. What air pressure do you recommend when using an optional tire size?

When installing a different size than the original equipment tire, all vehicle manufacturer specifications must be maintained. The replacement tire should be inflated to provide the same load capability of the original tire size at the manufacturer’s recommended pressure.

13. Must I replace my present tires with the same size tire?

Never choose a smaller size than those that came with the car. Tires should always be replaced with the same size designation, with approved or greater load carrying capacity -- or approved options -- as recommended by the vehicle manufacturer or authorized dealer.

14.Should my tires be balanced?

Proper balancing is critical for optimal vehicle performance, especially at today's higher highway speeds. When tire and wheel assemblies are unbalanced, a vibration can result from wheel and assembly shimmy (shaking from side to side) or wheel assembly tramp (tire and wheel hopping up and down). Therefore, it is important that these assemblies are in both static and dynamic balance.

15.What is proper alignment?

A vehicle is said to be properly aligned when all suspension and steering components are sound and when the tire and wheel assemblies are running straight and true. Proper alignment is necessary for even tread wear and precise steering. Uneven front or rear tire wear, or changes in your vehicle's handling or steering response (i.e. pulling to one side) can indicate misalignment. Many vehicles today are equipped with rear suspensions that can be adjusted for alignment. Your vehicle many need a "front-end" alignment or a "four-wheel" alignment, depending on the symptoms you are experiencing. The moderate cost of having your vehicle aligned can more than pay for itself in tire mileage, performance and comfort.

16.Is there a time period on breaking on my new tires?

New tires have to be driven a few hundred miles on dry roads to rid the tread of parting agents and antioxidants applied during production. Not until the tread has been slightly roughened will the tire be able to make its true gripping power felt.

17. How should I care for tires I have in storage?

Tires should be stored in a cool place away from direct sunlight, sources of heat and ozone such as hot pipes and electric generators. Exposure to these elements during prolonged periods of time will exhaust the tire's oxidation and weathering agents within the rubber compounds and result in cracking. Be sure that surfaces on which tires are stored are clean and free from grease, gasoline or other substances that could deteriorate the rubber.

For mounted tires inflate at, but no higher than, the recommended air pressure. Store vehicle on blocks to remove load from the tires.

18.How many miles will I get out of my tires?

Many factors can affect the tread life of your tires, such as:

  • Tire Type
  • Tread compounds
  • Construction features
  • Vehicle application
  • Tire maintenance
  • Geographic conditions
  • Atmospheric conditions
  • Driving habits
  • And more

That is why exact mileage is impossible to predict. Take special care when braking, accelerating, cornering etc., to help increase the life of the tire.

19.How should my original equipment tire last?

A limited mileage warranty applies to tires that came as original equipment beginning with the model year 2011 and later.

However, any tire wear concern should always be presented to your local authorized dealers for further evaluation.

20.Do my new tires require special treatment?

Special treatment is not required for your new tires. However, drive carefully while you get accustomed to them. You may feel a difference when accelerating, braking, cornering or possibly driving in wet conditions.

21.How do I know how old my tires are?

Each tire has a required Department of Transportation (DOT) number imprinted on at least one of its sidewalls. That number begins with the letters "DOT" and may contain up to 12 additional numbers and letters.

The first and last digits are the most important:

  • The first two letters or numbers identify the tire’s manufacturer and plant code.
  • Prior to the year 2000, the last 3 digits of a DOT number represented the week (2 digits) and the year (1 digit) of production. So if the last three digits are 439, the tire was produced in the 43rd week of 1999.
  • Tires produced after January 1, 2000, have a 4-digit date code at the end of the DOT number. The first 2 digits represent the week of production and the last 2 digits represent the last 2 digits of the year of production. So, 3500 indicates the tire was produced in the 35th week of the year 2000.

22.How and when should I rotate my tires?

  • PREFERRED TIRE ROTATION PATTERNS
  • Passenger & 4-Wheel Drive Light Truck
  • Rear & 4-Wheel
  • Drive Vehicles


  • Front
  • Front Wheel
  • Drive Vehicles


  • DUAL WHEEL ROTATION PATTERNS
  • Rear & 4-Wheel
  • Drive Vehicles

  • Front
  • Front Wheel
  • Drive Vehicles


23.Can I replace the tire on my car with a lower speed rated tire?

Never choose a tire that is smaller in size or has less load-carrying capacity than the tire that came with the vehicle. Tires should always be replaced with the same size designation — or approved options — as recommended by the vehicle or tire manufacturer. The correct tire size can be found on the door placard of the vehicle.

24. How to fix a flat tire?

If you're driving on a tire that continuously loses air or has a puncture, it is very important to your safety to have it inspected immediately. A service professional should inspect the inside and out to determine whether tire repair is possible or if it needs to be replaced. Flat tire repair services may help to:

  • Properly repair punctures in the tread
  • Prevent further tire damage
  • Maintain tire air pressure at manufacturer recommended levels There are, of course, situations where tire repair is not the right answer. You should replace your tire, instead of attempting to repair it, if you are dealing with any of the following situations:
  • If you notice a bulge or a blister on the sidewall of a tire, you should replace that tire immediately. These are signs that lead to tire failure and could be dangerous.
  • If a tire has gone flat due to a blow-out, that tire should be immediately replaced.
  • If a tire has suffered from lacerations or other significant damage, you should replace a tire immediately rather than attempting to fix a flat tire.

25. How to find the hole in your tire?

If you notice a continuous loss of in tire pressure? Before you can attempt to fix a flat tire, you will need to find the source of the leak.

  • First, check to see if you find a screw, nail or other kinds of debris sticking out of the tire. If not, finding the source of the leak can be a little bit difficult - but we have a trick that will help make this easy.
  • You will need to fill a squirt bottle with a vegetable base soap and water solution or tire manufacturer approved leak detector liquid.
  • Inflate the tire and then spray the entire tire with your bottle full of cleaner.
  • As the cleaner runs down the tread of the tire you should notice a small volcano-like eruption of bubbles right where your puncture lies.
  • Now that you've found the hole in your tire, we recommend having a qualified tire professional inspect the tire and make a proper plug and patch repair if allowable by industry standards.

26. Is it safe to repair a flat tire?

If a tire loses all or most of its air pressure, it must be removed from the wheel for a complete internal inspection to be sure it is not damaged. Tires that are run even short distances while flat are often damaged beyond repair. Most punctures, nail holes, or cuts up to 1/4 inch (6.35mm) -- confined to the tread -- may be satisfactorily repaired by trained personnel using industry-approved methods. Do not repair tires with tread punctures larger than 1/4 inch (6.35mm), or any sidewall puncture. Also, never repair tires which are worn below 2/32 inch (1.6mm) tread depth. Your best bet is to make sure your spare tire is always ready to do the job. Check it regularly for proper air pressure and be sure that it is in good shape. If your car is equipped with one of the several types of temporary spares, be sure to check the spare tire's sidewall for the correct inflation pressure, speed, and mileage limitations.

27.Warning

Before you replace your tires, always consult the vehicle owner's manual and follow the vehicle manufacturer's replacement tire recommendations. Vehicle handling may be significantly affected by a change in tire size or type. When selecting tires that are different from the original equipment size, see a professional installer in order to make certain that proper clearance, load-carrying capacity, and inflation pressure are selected. Never exceed the maximum load capacity and inflation pressure listed on the sidewall of the tire. Always drive safely and obey all traffic laws. Avoid sudden, sharp turns or lane changes. Failure to follow this warning may result in loss of control of the vehicle, leading to an accident and serious injury or death. When replacing tires, you must maintain the outside diameter and load-carrying capacity of the original equipment tire. Inflation pressure may need to be adjusted to avoid overloading the tire.